We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return your product, provided it meets the following conditions: 1) Returns will only be accepted with a valid Invoice No Please email us at enquiry@mspmetrology.com, or call 6 to confirm the invoice number. Products cannot be returned without an Invoice number. 2) All defective items can be exchanged for the same model as the defective item or refunded for the cost of the item. Never opened items can be refunded fully. At our discretion, all opened non-defective returns will be assessed up to 20% restocking fee within 30 days of delivery. We do not accept any returns by products that are damaged by customers.

3) Returns must be made within 30 days of receipt. To be accepted, product must be in the original packaging including all accessories, instructions, and warranty cards if have. Any damage or defects to the products MUST be reported within 48 hours of the delivery date. 4) For your protection, items must be returned shipping prepaid, insured for the full value, and safely wrapped to prevent shipping damage. The original receipt or a copy of it should also be included in your return package.

5) Upon receipt of the return, we will issue the refund. The original and returns S&H charges will not be refunded or reimbursed. If a replacement order is sent, it will be shipped without shipping or handling charges to the customer. 6) Returns will not be accepted after 30 days of delivery, regardless of reason. Still Have Questions? Contact Customer Service For questions regarding products, order delivery, or returns, email us at enquiry@mspmetrology.com, you may also reach us at 6.

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Delivery MSPMETROLOGY makes every effort to get your order to you as soon as possible. All in-stock orders placed are shipped within 72 business hours from when the order is placed. Please note that orders placed on weekends (those received after Fridays after 12PM) will be processed on Monday. Expected delivery times are quoted from the time the item leaves our facility until it reaches your destination, not from when the order is placed and are only an estimation and not a guarantee. You will be notified by email when your item has been shipped.

If there is a problem with your order, you will receive an e-mail within one business Delivery Information.